Business Continuity Coordinator & Crisis Manager

Permanent employee, Full-time · Porto, Berlin, (Remote) Germany, (Remote) Portugal

Your mission

At Finoa, resilience isn’t just a safeguard—it’s the foundation that powers our success in the rapidly evolving world of digital assets. As our Business Continuity Coordinator & Crisis Manager, you will take the lead in designing and implementing frameworks for Business Continuity, IT Service Continuity Management, and Crisis Management.

Your work will ensure that we’re always prepared to tackle disruptions head-on, protecting our operations, reputation, and client trust. By embedding resilience into our processes and aligning with the Digital Operational Resilience Act (DORA) and industry best practices, you’ll play a pivotal role in shaping Finoa’s future as a trusted leader in crypto custody. Moreover, you’ll contribute to building a company-wide process map that lays the groundwork for effective operational resilience in our regulated financial environment.

In this role, you will:

Develop, implement, and enhance Finoa’s Business Continuity Management System (BCMS) and IT Service Continuity Management (ITSCM) frameworks, ensuring compliance with DORA and alignment with relevant standards.
Design and execute emergency response and crisis management protocols, ensuring clear escalation paths, swift decision-making, and effective communication during emergencies.
Work with cross-functional teams to develop and maintain a comprehensive company-wide process map, identifying dependencies to enhance continuity planning.
Conduct Business Impact Analyses (BIAs) and risk assessments to identify vulnerabilities and implement mitigation strategies to strengthen operational resilience.
Collaborate with key stakeholders to identify critical systems, dependencies, and recovery priorities, integrating ITSCM plans into broader continuity strategies.
Lead testing and simulation exercises for business continuity, IT service recovery, and crisis scenarios to validate and improve organizational preparedness.
Serve as the central coordinator during emergencies and crises, facilitate real-time collaboration across teams, oversee the execution of response plans, and ensure detailed documentation for post-incident reviews and continuous improvement.
Develop the training curriculum and awareness initiatives to embed a culture of resilience across the organization.
Provide regular updates and comprehensive reports to stakeholders, auditors, and regulators, demonstrating Finoa’s commitment to resilience and compliance.

What you need to be successful:

Proven experience in Business Continuity, Crisis Management, or IT Service Continuity, ideally in a regulated financial institution or fintech.
Solid understanding of DORA and familiarity with frameworks such as ISO 22301 and ITIL.
Excellent analytical and problem-solving skills, with a proactive mindset and the ability to manage complex, cross-functional initiatives.
Exceptional communication and interpersonal skills to engage effectively with diverse teams and stakeholders.
A structured and organized approach to planning, with attention to detail and the ability to deliver under pressure.
Fluency in English is essential; proficiency in German is an advantage.

What’s in it for you:

Accelerate your career growth by joining one of Europe's leading cryptocurrency management platforms
25 vacation days per year, with an additional day for each year of service - up to 30 days
Access to cutting-edge technologies, high levels of autonomy, and international working environment
Flexible working hours, hybrid work setup from both our Berlin and Porto offices
Fitness (Urban Sports Club) and mental health (Likeminded) memberships
Hot/cold drinks and snacks in the office, and All Hands meetings once a month with pizza

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About us

Finoa is a regulated crypto asset platform for institutional investors co-founded in 2018 by Christopher May and Henrik Gebbing. The company came to life through the shared aspiration to make institutional interactions with crypto assets simple and secure, and is backed by prominent investors, including Balderton Capital, Coparion, Maven11, Signature Ventures, and Venture Stars.

Finoa has since then grown into a truly international company, powered by a diverse team and serving high-profile clients from around the world. Reference clients include renowned venture capital firms, crypto hedge funds, corporates, Web3 companies, and high-net-worth individuals.

If you want to join one of Europe’s most exciting crypto start-ups, be part of the next wave of innovation disrupting finance, and grow together with us, then this is your chance to apply.

Finoa is an equal opportunity employer devoted to diversity and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status.

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We are looking forward to hearing from you!

Thank you for your interest in Finoa! Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to people.ext@finoa.io