Configure and provide ongoing support for employee Mac, Windows, Linux, iOS, and Android devices using Mobile Device Management (MDM), ensuring optimal performance and security.
Manage and configure software systems such as Google Workspace and Atlassian (Jira, Confluence).
Manage user access permissions and security protocols to safeguard company data and resources.
Coordinate the technical aspects of employee onboarding and offboarding, including setting up necessary hardware and software, and revoking access as needed.
Maintain an accurate inventory of company devices and manage their allocation, repair, and replacement.
Serve as a point of contact for internal IT support, resolving technical issues efficiently and providing high-quality service to team members.
Write and maintain IT-related documentation.
Collaborate with other departments to improve and streamline internal processes related to technology use and management.
Bachelor’s degree in Information Technology, Computer Science, or a related field, or proven equivalent experience.
Proven experience in technical support or a similar role, with a strong background in device management and software configuration.
Experience with software systems like Google Workspace, Atlassian (Jira, Confluence), and mobile device management (MDM) services. Okta and ServiceNow certifications are a strong plus.
Strong understanding of access management protocols and security best practices.
Knowledge of 1 or more shell scripting languages (Bash, Powershell, Python, etc).
Excellent problem-solving skills and ability to work independently.
Strong communication and interpersonal skills in English (German is a plus) to interact effectively with team members and manage technical training when necessary.
Mandatory: You are based in Germany or Portugal, preferably in Berlin or Porto.
Accelerate your career growth by joining one of Europe's leading cryptocurrency management platforms
25 vacation days per year, with an additional day for each year of service - up to 30 days
Access to cutting-edge technologies, high levels of autonomy, and international working environment
Flexible working hours, hybrid work setup from both our Berlin and Porto offices
Fitness (Urban Sports Club) and mental health (Likeminded) memberships
Hot/cold drinks and snacks in the office, and All Hands meetings once a month with pizza